Cookies & Privacy Policy

Privacy Policy

This privacy policy sets out how Diabetes Support Forum uses and protects any information that you give Diabetes Support Forum when you use this website.

Diabetes Support Forum is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Diabetes Support Forum may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2018.

Who we are
Our website address is:

What personal data do we collect?
When visitors leave comments or post messages on the blog or forum we collect the data shown in the comments/post form, and also the visitor’s IP address and browser user agent string to help spam detection.

When you set up an account with the forum, you consent to us using your personal data for the purposes of administering your account and enabling your participation in the community. We may occasonally use personal data you have may shared with us to contact you in connection to your participation in our community. You can opt out of any communication with is at any time and ask for your account to be terminated and permanently disabled. Please contact us at the email below.

For the ‘info’ and ‘blog’ sections, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

We may collect the following information when you use our website:
-Email Address
-Date of Birth
-IP Address
-Other data collected that could directly or indirectly identify you.

Cookies and visitor tracking
A cookie is a small file which asks permission to be placed on your computer’s hard drive. You can choose to accept or decline cookies from at any time. The website sets cookies as part of membership log-in, and if you comment on the info/blog sites. Cookies also allow the forum to be tailored to you personally (for example to identify which threads and messages you have read or setting your profile preferences).

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We may use cookies for anonymised visitor tracking to improve our site by aggregating traffic patterns. No information that can identify you personally is collected for this statistical analysis.

Controlling and blocking Cookies
You can delete or block cookies at any time (see for more information). Blocking cookies entirely may mean that you cannot take full advantage of all aspects of the site (eg membership of the forum).If at any time you have questions about our privacy practices or any of your rights described below, you may reach us at
About your personal data

How we use information we collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
-Internal record keeping.
-We may use the information to improve our community.
-We may periodically send community emails about plans for the website, or electronic birthday greetings) using the email address which you have provided.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms or emails
If you send us personal information via a contact form or email link we will only use that information to contact you regarding your enquiry and any subsequent related follow-up. We will never sell or share any personal information you have provided to us.

Embedded content
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Data about Usage of Services
Is automatically collected when you use and interact with our website. This may include metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

How we store and secure information we collect
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

Compliance with legal, regulatory and law enforcement requests.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

Communicating with you
We may contact you directly such as necessary to deliver transactional or website related communications.
We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests.
These contacts may include:

You may also update your Forum subscription preferences with respect to receiving communications from us by signing into your Forum account and visiting your Profile -> Notifications page.

Who we share your data with
We will not share any personal data we hold about you with any third party for marketing purposes, direct mail or spam.

Transfer of personal data abroad
If you utilize our Services from a country other than the UK where our servers are located, your communications with us may result in transferring your personal data across international borders.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How long do we retain your data?
If you leave a comment on the blog/info sections or contribute the forum, the comment and its metadata are retained indefinitely. Forum posts form part of a collaborative work.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your rights to your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may occasionally use your personal information to contact you regarding the administration of your account or to update you on plans for the site. You can opt out of such communication by contacting the forum administrators by email or direct message.

You may request details of personal information which we hold about you under by visiting your profile and clicking export data.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at as soon as possible. We will promptly correct any information found to be incorrect.